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Pre-ordering food in the Economy class on my Austrian (Lufthansa) flight failed last time I tried it 🙈

Viki Secrets@vikisecrets (80)414d

Bei Austrian (Lufthansa) gibt es die Möglichkeit in der Economy-Klasse ein (warmes) Sandwich vor dem Flug vorzubestellen, damit es dann sicher vorhanden ist.

Dafür gibt es bei Austrian-Flügen sogar eine eigene Website, die nicht ganz einfach zu finden war. Auf der Austrian-Website unter Book & Prepare > Special requests > Special meals:

https://www.pre-flight-shopping.com/en/

bzw. bei Lufthansa:

https://www.lufthansa.com/at/en/special-meals

Habe dieses Service vor Kurzem bei meinem Rückflug von Bukarest nach Wien ausprobiert, aber es hat leider nicht geklappt.

Obwohl ich das Mozzarella-Sandwich schon am Vortag online mit der Flugnummer vorbestellt habe, war es dann auf dem Flug selbst wieder nicht vorhanden. Das ist ärgerlich. Auf dem Hinflug gab es ohne Vorbestellung keine einzige warme Speise von der Karte.

Das Board-Personal konnte mir auch nicht sagen, woran es gelegen hat, hat mir aber aus Kulanz ein Gratis-Getränk angeboten. Das war nett, aber es gab wieder einen Haken.

Die Auswahl des Gratis-Getränks war wiederum etwas eingeschränkt 🙈 Wollte eigentlich einen Café Latte-Drink aus der Economy Class probieren, diesen musste ich dann aber wieder selber bezahlen.

Verstehe, dass man die warmen Sandwiches bei Austrian / Lufthansa vorbestellen muss, um Ressourcen zu sparen, aber der Prozess ist etwas mühsam verglichen mit anderen Luftlinien. Bei Ryanair zum Beispiel war es bis jetzt nie ein Problem einen warmen Snack / Meal an Board zu bestellen, ganz ohne Vorbestellung.

Dazu kommt, dass die Austrian Economy Tickets in der Regel auch viel teurer sind als bei anderen Billig-Luftlinien. Dann sollte meiner Meinung auch das Service besser sein, was es aber oft nicht mehr ist.

Es gibt kaum noch einen Unterschied, ob man Economy mit Austrian / Lufthansa oder einer Billig-Luftlinie fliegt.

Habe mittlerweile herausgefunden, warum das Vorbestellen nicht geklappt hat. Man muss das Sandwich schon 31-36 Stunden vor dem Flug bestellen, in meinem Fall waren es so 30 Stunden vor dem Abflug. Deswegen hat es vielleicht nicht funktioniert. Lufthansa behauptet auf der Website, dass man "special meals" bis zu 24 Stunden vor dem Abflug vorbestellen kann.

Was sagt ihr dazu? Habt ihr schon mal ein Sandwich bei einem Flug vorbestellt? Wusstet ihr, dass es dieses Service bei Austrian, Lufthansa überhaupt gibt?

How to pre-order food in the Economy class on your Austrian / Lufthansa flight

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Austrian Airlines: https://www.pre-flight-shopping.com/en/

Lufthansa: https://www.lufthansa.com/at/en/special-meals

English

Austrian Airlines (Lufthansa) offers you to pre-order a (hot) sandwich or dish in Economy Class before your flight to ensure that it is available on the flight.

Austrian even has a dedicated website for this, which was not easy to find. On the Austrian website, go to Book & Prepare > Special requests > Special meals:

https://www.pre-flight-shopping.com/en/

or at Lufthansa:

https://www.lufthansa.com/at/en/special-meals

I recently tried this service on my return flight from Bucharest to Vienna, but unfortunately it didn't work again. On the outbound flight, there was not a single hot meal available from the menu without pre-ordering.

Although I had pre-ordered the mozzarella sandwich online the day before with the flight number, it was not available on the flight itself. That was annoying.

The cabin crew couldn't tell me why, but offered me a free drink as a gesture of goodwill. That was nice, but there was a catch.

The selection of free drinks was somewhat limited 🙈 I actually wanted to try a café latte drink from Economy Class, but I had to pay for it myself.

I understand that you have to pre-order hot sandwiches on Austrian/Lufthansa to save resources, but the process is a bit tedious compared to other airlines. On Ryanair, for example, it has never been a problem to order a hot snack/meal on board even without pre-ordering.

In addition, Austrian Economy tickets are usually much more expensive than those of other low-cost airlines. In my opinion, the service should also be better, but this is often no longer the case.

There is hardly any difference between flying Economy with Austrian/Lufthansa or a low-cost airline any more.

I have since found out why the pre-order didn't work. You have to order the sandwich 31-36 hours before the flight; in my case, it was about 30 hours before departure. That's probably why it didn't work. Lufthansa on the other hand claims, "special meals can be ordered up to 24 hours before departure".

What do you think? Have you ever pre-ordered a sandwich on a flight? Did you know that Austrian and Lufthansa offer this service?

Comments · 12

  • @hive-lu(65)· 406d

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  • @jfang003(78)· 413d

    I have never pre-ordered food on a flight, but it sounds like bad service if they can't give you what you ordered.

  • @tahirmuneer(64)· 414d

    no i wasn't aware of it.

  • @h4rr1s(54)· 414d

    I never pre-ordered any food for a flight. I kind of understand the fact that these orders have to be placed a certain time before the flight, since in some cases it can probably take some time to get the food. I assume it also depends on where you're flying from.

    I guess if you did miss the deadline for pre-order it's more or less on you and them offering a free drink is a nice gesture, but then limiting the selection like that seems weird in my opinion. Also if there is a deadline for the pre-orders, why is it possible to place an order after the deadline? They could just decline the order and tell you that it's too late.

  • @hatdogsensei(69)· 414d

    Foods offered inside a flight is too much expensive for me

    !BBH

  • @bitandi(76)· 414d

    Service Wüste !BBH !LUV

  • @leaky20(79)· 414d

    I've never pre-orered a meal on a flight but that sounds annoying as F.

  • @takhar(72)· 414d

    I didn't know such services exist. I'm guessing there's a limited range of what can be pre-ordered too?

  • @mein-senf-dazu(75)· 414d

    Das wäre aber ein kostenpflichtiges Sandwich oder inbegriffen?

    Also 24 std. Sollten ja finde ich auch ausreichen und wenn es schon so steht auch eingehalten werden.

    Also dann aus Kulanz ein Getränk anbieten und den Latte dann nicht mit anbieten tzzz

    Das die dir dann kein Champagner anbieten, klar, aber ein Latte!?

    Bin bisher wenig geflogen. Fand es niedlich, bei Lufthansa mit der Schokoladentafel. Was waren das? 10g? !LOL. Alos die Größe die es auch zu Weihnachten oft gibt.

  • @pizzabot(60)· 414d

    PIZZA!

    $PIZZA slices delivered: @davideownzall(7/15) tipped @vikisecrets

    Come get MOONed!

  • @davideownzall(74)· 414d

    I never pre-ordered anything on planes, just choosed between what they offer... It is probably annoying for their logistics but they don't want to look bad so they take the order and then don't care🤣

    !PIZZA

  • @lichtblick(77)· 414d

    Unglaublich. Guter Service geht anders.